Training and consultancy
If staff are trained to modify their English, many more non-native speakers can understand them.
I set up English Unlocked in 2018 to fill a gap in the market. Every sector has clients or potential clients who don't speak fluent English, and communicating with them is a challenge. English Unlocked equips staff with skills to help them overcome those language barriers. Don't give up prematurely on your non-Anglophone clients - with communication training you may find that even without an interpreter you can make yourself understood. For occasions when an interpreter is required, we can train your team to work more effectively with them.
English Unlocked currently offers two training sessions. Both take place in house-
English Unlocked communication training shows staff how to modify their speech so that non-Anglophones find them easier to understand, but without dumbing it down. To find out more click here.
Work effectively with an interpreter is a half day course for staff who use public service interpreters. To find out more click here.
We recommend a full day of training consisting of both courses, but if required they can be offered separately.
Could your company literature be clearer? Is an overly-complicated use of language alienating customers whose English isn't fluent? Your forms and leaflets should-
Use short sentences and frequent line breaks.
Come straight to the point.
Avoid idioms and phrasal verbs.
Use layout to give clues to meaning
Hire an expert to look at your content through the eyes of someone with limited English, and make the necessary changes. Simplified versions of leaflets and forms are the next best thing if translated versions are unavailable.