English Unlocked

Training and consultancy

Enabling organisations to overcome language barriers through workplace training.

It was my teaching background which led me to set up English Unlocked. For years I taught English to people from all over the world. I noticed that although my students could understand me, they struggled to understand the receptionists, librarians and other staff. Very few of my British colleagues knew how to modify their speech so that they would be understood by limited English speakers. I realised that training was needed and I developed our first course. We now have three courses, all of which empower staff to overcome language barriers more successfully.

Shelley Purchon

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Workplace training

English Unlocked currently offers training on three skills. Each one helps staff to overcome language barriers in a different way.  Get in touch to book a course for your team, or follow this link to buy a ticket to one of our multi-agency webinars.

  • English Unlocked communication training shows staff how to communicate with clients who speak English as an Additional Language. To find out more click here.

  • Work effectively with an interpreter is for staff who use public service interpreters. To find out more click here

  • How to use online translation tools with caution and skill. This 2 hour webinar is new for 2021.

We also have two eLearning courses, click here to find out more. 

Our rewriting service

Could your company literature be clearer? Is an overly-complicated use of language alienating customers whose English isn't fluent? Your forms and leaflets should-

  • Use short sentences and frequent line breaks.

  • Come straight to the point.

  • Avoid idioms and phrasal verbs.

  • Use layout to give clues to meaning

Hire an expert to look at your content through the eyes of someone with limited English, and make the necessary changes.

An alternative version

Simplified versions of leaflets and forms are the next best thing if translated versions are unavailable. 

Simplify before translating

If you invest in simplifying your literature, subsequent translations of it will take less time and be less prone to error.


Clients who have Limited English Proficiency are harder to engage with. English Unlocked can help your organisation to bridge the gap.


some Previous clients

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