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  • Writer's pictureShelley Purchon

How to communicate with patients who have English as an Additional Language

Updated: Oct 30, 2022

Interpreters play a crucial role in caring for patients who face a language barrier, but inevitably staff need to communicate without interpreter support on some occasions. What is the best way to do this? Certainly not like the photo above (what a confusing choice of words.)

How can you modify your speech?

Your phrasing, your speed of delivery, your body language and your enunciation all make a difference. Most NHS staff have not been trained in these communication skills because until very recently such training was not available. English Unlocked provides a unique service.

Click to watch a preview.

Workshops are available too.

Workshops take place in real time, online or in person. To book one for your team, get in touch, or to buy a ticket, click here.

Tackling health inequalities

Our eLearning course has been produced at the request of Newcastle Upon Tyne Hospitals NHS Foundation Trust (NUTH), a forward thinking healthcare provider rated as 'Outstanding' by the Clinical Quality Commission. This trust was looking for ways they could add value to their use of interpreter services by making staff more aware of their own power to communicate clearly, in order to address extreme health inequalities among people who are not proficient in English. If you are employed by NUTH you can already access this course for free (go to ESR.)

A unique course.

Do you work for an organisation which is looking for creative ways to overcome language barriers? At English Unlocked we're keen to share this unusual training with healthcare providers in the UK and abroad and the course is available to be purchased on license. If you would like to see clips from this unique eLearning course, click here.

Not just for healthcare workers.

This course is a bespoke version of the original English Unlocked communication training. If you are not in the healthcare sector you can still benefit from our training. The webinar and face to face versions are popular with schools, charities, arts organisations and councils. Click here to find out about our range of courses.

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